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"Good design is obvious. Great design is transparent."
— Joe Sparano
UX Researcher- 8 Month Contract (Senior Care)
Pointclickcare • United States of America 🇺🇸
The UX Researcher conducts research, performs usability studies, and evaluates qualitative and quantitative data to enhance user experience. They lead user outreach activities and collaborate with various teams to ensure user-centered outcomes.
Responsibilities
- Responsible for user outreach discovery and validation activities
- Leads or participates in design workshop activities
- Interprets data from user calls to provide useful insights
- Collaborates with internal SMEs, customer success, data science, and customer insights
- Articulates the outcomes of research activities to leadership and other stakeholders
- Provides project leadership to other researchers and designers
Requirements
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field
- Experience as a user experience researcher or similar role with a customer focus
- Demonstrated ability to synthesize real user feedback into insights
- Demonstrated written and verbal communication skills
- Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey
- Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud
Key Skills
- Qualitative research methods
- Quantitative research methods
- User Research Methodologies
- User interviews
- Usability Testing
- Diary studies
- Competitor Research
- Great communication skills
- Ability to see patterns in research
- Meticulous sense of detail
- Report writing
- Ability to recruit users
- Confidence speaking with stakeholders
- Resilience
Benefits
- Group Personal Pension Plan
- Life Assurance and Group Income Protection
- Private Medical Insurance
- 25 Days Annual Leave, plus bank holidays
- Staff Discounts on our investment products
- Personal & Well-being Fund
- Retail Discounts
- Voluntary Flexible Benefits
About Pointclickcare
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
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