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"Good design is obvious. Great design is transparent."
— Joe Sparano
Senior UX Researcher
Netdocuments • Lehi, United States of America 🇺🇸
Lead research for AI-powered solutions and shape product direction with evidence-based insights. Collaborate with cross-functional teams to ensure AI experiences are intuitive and impactful.
Responsibilities
- In partnership with management, identify and execute on opportunities to deliver measurable impact across multiple products and projects
- Influence and build bridges with cross-functional partners across an entire product/project by regularly and effectively advocating for an evidence-based point of view
- Work with designers, product managers, engineers, and others to guide decisions based on customer needs and expectations across the product development lifecycle
- Translate complex, ambiguous questions into concrete, appropriately scoped research plans and analysis that result in actionable recommendations
- Identify and advocate for user needs while simultaneously balancing business needs
- Able to navigate competing priorities and adjust workload appropriately to ensure the most important tasks are conducted efficiently and on schedule
- Evaluates and improves upon research methods that allow the team to deliver actionable insights faster, more effectively, and/or with more confidence with minimal guidance
Requirements
- 5-7+ years of experience in user research, preferably in a lead role
- Experience with research for AI products and/or major product redesigns
- Demonstrated ability to turn research results into clear recommendations for product teams
- Proven experience with wide range of research methodologies and strong understanding of when and how to apply them during the product development process
- Track record of being able to balance user needs with business impact, and to balance the need to move quickly with the need to deliver quality
- Degree in HCI, Psychology, Sociology, Behavioral Science, or equivalent practical experience
Key Skills
- User research
- Research for AI products
- Major product redesigns
- Clear recommendations for product teams
- Research methodologies
- Balancing user needs with business impact
- Balancing speed with quality
- Degree in HCI, Psychology, Sociology, Behavioral Science, or equivalent practical experience
- Evidence-based point of view
- Cross-functional collaboration
- Customer needs and expectations
- Research plans and analysis
- Actionable recommendations
- Competing priorities
- Workload management
- Research methods evaluation and improvement
Benefits
- 90% healthcare premiums company covered
- HSA company contribution
- 401K match at 4% with immediate vesting
- Flexible PTO (typically 3 to 4 weeks a year)
- 10 paid holidays
- Monthly contributions for life activities & wellness
- Access to LinkedIn learning with monthly dedicated time to explore
- Compensation Transparency
About Netdocuments
NetDocuments is enterprise content management in the cloud. Small to large organizations, including many of the Am Law 100 firms, rely on NetDocuments’ modern, secure solution for intelligent and confidential document and email management. With decades of document management experience, NetDocuments continually enhances the application, providing customer firms the most innovative solution for document and email management available in the market today. By eliminating on-premises or hosted system hardware and moving into the security of the cloud, the IT burden is dramatically decreased, reducing the cost and complexity of the DMS. No other cloud-based document management solution is more secure than NetDocuments. Data security and strict digital asset protection are key differentiators of the service that allow law firms and other industries with strict compliance and security guidelines to confidently store and collaborate on their documents and email. Additionally, our powerful i
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