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"Good design is obvious. Great design is transparent."
— Joe Sparano
The UX Researcher will be part of the Worldwide Audit team, focusing on user behavior and optimizing audit processes. They will conduct research studies, analyze data, and provide actionable insights to improve standard work compliance across various regions.
Responsibilities
- Part of the Worldwide Audit team focused on audit user behavior and creating effective audits
- Conduct research studies using a range of methodologies
- Optimize all phases of research: defining research objectives, target users, protocol development, data collection, analysis, and synthesis
- Understand a broad range of analytic techniques and know when to use them
- Synthesize difficult or medium-to-large data sets into actionable insights
- Provide insights into market opportunities and work backward from the customer to understand audit platform features, detailed functional requirements, and end user needs
- Articulate customer pain points, make recommendations to resolve them, and champion customer insights that impact products
- Create and deliver research reports, user quotes, and/or videos with consistent high quality
Requirements
- 5+ years proven success leading User Research projects with demonstrated impact
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- A strong research portfolio demonstrating past work experience and deliverables
- Experience conducting both strategic and tactical research studies
- Proven track record of influencing product decisions through research insights
Key Skills
- Strong research portfolio demonstrating past work experience and deliverables
- Experience conducting both strategic and tactical research studies
- Proven track record of influencing product decisions through research insights
- Experience with AI/ML and LLM-based technologies research
- Strong quantitative data analysis and statistical skills
- Exceptional ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience working in fast-paced, ambiguous environments
- Experience conducting global research studies
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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