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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead the integration of UX and CX Testing as a Service within the Allianz Services BAT portfolio, delivering customer-centric insights to enhance usability and satisfaction. Collaborate with external partners to design and execute user experience testing campaigns and translate research findings into actionable recommendations.
Responsibilities
- Lead Customer Experience Testing: Partner with External UX test company to design and execute real-user experience testing campaigns and surveys.
- Integrate UX/CX insights into the BAT framework to complement functional and automation testing.
- Design and run usability studies (moderated and unmoderated) to validate product and service experiences.
- Set up and deploy surveys, focus groups, and remote testing to collect quantitative and qualitative feedback.
- Research & Analysis: Conduct usability studies, user interviews, and survey analysis to identify customer pain points and improvement opportunities.
- Translate research findings into actionable recommendations for product and service teams.
- Service Development: Develop and maintain a structured UX Testing as a Service playbook for BAT.
- Define methodologies, metrics, and reporting formats for customer experience testing.
- Stakeholder Engagement: Collaborate with Allianz OEs, product owners, and delivery teams to ensure that UX insights shape test design and acceptance criteria.
- Present findings and recommendations to senior stakeholders and OE clients.
- Continuous Improvement: Leverage GenAI and automation tools to scale and streamline UX testing.
- Stay updated on UX/CX research methods, accessibility standards, and emerging customer experience trends.
Requirements
- Bachelor’s or Master’s degree in Psychology, Design, Computer Science, Humanities, or related field.
- 5+ years of experience in UX research, usability testing, or customer experience analysis.
- Proven ability to integrate UX insights into product or service delivery.
- Exposure to enterprise-level testing or QA projects is a plus.
- Familiarity with accessibility standards (WCAG, ADA) and customer-centric KPIs.
- Strong command of qualitative and quantitative UX research methods.
- Experience with crowdtesting or remote user research platforms (e.g., Testbirds).
- Ability to design user journeys, personas, and usability scenarios.
- Excellent analytical, communication, and stakeholder management skills.
- Knowledge of GenAI tools and automation in UX testing.
- Agile mindset and ability to work in cross-functional teams.
Key Skills
- Bachelor’s or Master’s degree in Psychology, Design, Computer Science, Humanities, or related field.
- 5+ years of experience in UX research, usability testing, or customer experience analysis.
- Proven ability to integrate UX insights into product or service delivery.
- Exposure to enterprise-level testing or QA projects is a plus.
- Familiarity with accessibility standards (WCAG, ADA) and customer-centric KPIs.
- Strong command of qualitative and quantitative UX research methods.
- Experience with crowdtesting or remote user research platforms (e.g., Testbirds).
- Ability to design user journeys, personas, and usability scenarios.
- Excellent analytical, communication, and stakeholder management skills.
- Knowledge of GenAI tools and automation in UX testing.
- Agile mindset and ability to work in cross-functional teams.
Benefits
- We support your well-being: Access dedicated counseling services, mental health resources, and well-being sessions designed to keep you feeling your best.
- Enjoy a personalized benefits package through a monthly budget on the Benefit platform, covering medical subscriptions, meal tickets, private pension plans, life insurance, Allianz Tiriac exclusive insurance discounts, and many more.
- Prioritize what truly matters with time off on your birthday, additional vacation days for each year with Allianz (up to five extra days), Paid leave on December 24th and 31st, plus the flexibility to swap weekend holidays for extra days off, and special allowances for significant life events.
- We invest in your growth: Take advantage of an extensive learning curriculum tailored to support your career growth and meet your professional needs, with access to a wide range of technical and soft skills trainings, international certifications (including Agile, Lean Six Sigma, PRINCE2, ITIL, IFOA, ACCA, IACCM, and more), learning resources from LinkedIn and Allianz platforms, language development opportunities (German, French, English), and our dedicated Leadership Program to help you reach the next level.
- We value you and your work: We acknowledge and recognize your work through performance-based rewards to celebrate your achievements, team, and individual recognition programs to celebrate your contributions and internal referral bonuses.
About Azgroupprod
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in more than 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience. We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
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