Senior UX Researcher

Conduct generative and evaluative research to understand user behavior and preferences. Translate findings into actionable insights to enhance product usability and overall user experience.

Responsibilities

• Research Planning: Develop and execute research plans designed to, employing various methodologies such as structured interviews, surveys, diary and ethnographic studies, usability testing, and analytics to gather comprehensive user data.
• User Interviews and Surveys: Collect qualitative data to uncover user pain points, preferences, and behaviors, ensuring a deep understanding of user needs and new opportunities for experiences that delight.
• Usability Testing: Organize and conduct usability testing sessions to evaluate product features and interfaces, gathering actionable feedback for iterative improvements.
• Data Analysis: Analyze qualitative and quantitative data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions.
• Persona and Journey Mapping: Develop user personas and journey maps based on research findings, enabling the team to empathize with users and design solutions that meet their needs effectively.
• Collaboration: Work closely with designers, product managers, engineers, developers, and other stakeholders to advocate for human-centered design principles and ensure that research guides our prioritization and strategic roadmaps.
• Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience.

Requirements

• Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field.
• Proven experience (5 years or more) in UX research or a similar role within product development.
• Proficiency in conducting various research methodologies and tools such as surveys, interviews, usability testing, and analytics.
• Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
• Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously.
• Strong analytical and problem-solving skills with the ability to translate data into clear and actionable insights.
• Keen understanding of both responsive web and native mobile app design, including research principles and best practices.
• Persuasive communication and presentation skills to advocate for the research process, effectively present findings, and collaborate with cross-functional teams.
• Demonstrated expertise with design thinking principles and empathy as a driver of innovation.
• Track record of delivering research within an Agile framework.

Key Skills

• Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field.
• Proven experience (5 years or more) in UX research or a similar role within product development.
• Proficiency in conducting various research methodologies and tools such as surveys, interviews, usability testing, and analytics.
• Comfortable working collaboratively and independently in a fast-paced, dynamic environment.
• Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously.
• Strong analytical and problem-solving skills with the ability to translate data into clear and actionable insights.
• Keen understanding of both responsive web and native mobile app design, including research principles and best practices.
• Persuasive communication and presentation skills to advocate for the research process, effectively present findings, and collaborate with cross-functional teams.
• Demonstrated expertise with design thinking principles and empathy as a driver of innovation.
• Track record of delivering research within an Agile framework.