Sr UX Researcher

As a Senior UX Researcher, you'll conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions. You will collaborate closely with designers, product managers, and engineers to ensure research findings directly inform product decisions.

Responsibilities

• Drive human-centered discovery: Conduct research to understand user needs and behaviors, ensuring findings inform product and design decisions.
• Frame research questions and define study goals with input from product/design partners.
• Support discovery activities under guidance of senior stakeholders.
• Collaborate across teams: Partner closely with designers, product managers, and engineers to ensure research findings directly inform product decisions.
• Contribute to team discussions by representing user perspectives and highlighting key insights.
• Build shared understanding within project teams by clearly communicating research outcomes.
• Collaborate effectively in a fast-paced, distributed environment, seeking guidance on complex or cross-team alignment when needed.
• Recruit, execute & experiment: Independently run usability testing, interviews, and surveys.
• Recruit participants and execute research projects with appropriate methods.
• Experiment with research tools and adapt methods, with guidance on more complex/strategic studies.
• Analyze & communicate insights: Synthesize findings into clear takeaways that highlight user pain points and opportunities.
• Share insights in digestible formats (presentations, briefs, journey maps) to inform team decisions.
• Focus on influencing immediate design and product direction.
• Shape research strategy: Contribute to research planning by identifying knowledge gaps and suggesting areas of focus.
• Collaborate on study roadmaps and help prioritize opportunities with input from more senior researchers.
• Adopt and apply existing frameworks and processes consistently.
• Embrace variety & impact: Work across different product areas, managing tactical usability projects and contributing to discovery studies.
• Deliver timely, actionable results that influence short-term product outcomes.
• Gain exposure to a range of methods and product domains.

Requirements

• Prior experience with B2B and B2C web and mobile applications
• Experience with research and analysis tools like Maze, Dovetail, Qualtrics, Figma, Miro, etc.
• Expertise with UX research methods such as usability testing (unmoderated and moderated), interviews, and surveys
• Ability to collaborate with and influence global teams across multiple time zones and countries

Benefits

• Courageous team collaboration
• Deliver at epic scale
• Be surrounded by curious learners
• Act like an owner - doer
• Give back to others
• Join a company committed to equality and equity