UX Researcher

Plan and support research activities, conduct user interviews, usability tests, and surveys. Synthesize research findings into actionable insights and collaborate with cross-functional teams.

Responsibilities

• Plan and support research activities, from scheduling participants to preparing interview guides and survey materials.
• Conduct user interviews, usability tests, and surveys with consumers and professionals.
• Synthesize research findings into clear, actionable insights and communicate them effectively to cross-functional teams.
• Utilize data to analyze user behavior, validate hypotheses, and inform research insights.
• Collaborate with product, design, and analytics teams to ensure user insights are integrated into product development.
• Contribute to building and refining user personas, segmentations, and journey maps.
• Support the development of research operations (participant recruitment, knowledge management, templates, etc.) to scale research impact across the company.

Requirements

• Holding a Bachelor's / Master's degree in the social sciences, design, or a quantitative field (e.g. Psychology, Sociology, Statistics, Design, Business, Engineering).
• A fresh graduate or early in your career with up to 2 years of related experience (e.g., UX, User, Product Research).
• A curious and empathetic person, motivated to uncover what users really need and how they experience our product.
• Comfortable conducting interviews, facilitating usability tests, and observing user behavior.
• Familiar with both qualitative and quantitative research methods, and able to combine them to tell a full story.
• Proficient in, or willing to learn, SQL to query data and validate insights with quantitative evidence.
• Willing to experiment with emerging tools (including AI) to improve research workflows and analysis, while keeping user insights at the center.
• Skilled at communicating findings clearly and confidently to different audiences.
• Organized, detail-oriented, and proactive in managing multiple tasks and deadlines.
• Open to feedback, eager to learn, and enthusiastic about growing as a researcher.
• Fluent in English, both spoken and written.

Key Skills

• Qualitative and quantitative research methods
• SQL
• Emerging tools (including AI)
• Communication skills
• Organization skills
• Proactive
• Fluent in English

Benefits

• Competitive salary
• An opportunity to bring impact and change the service market dynamics, in a stimulating and international environment
• Freedom to test, fail and test again in a fast-paced environment
• Never-ending growth opportunities supported by learning & development fund
• Working environment where your success is not judged by a dress code or working hours
• Extra vacation time, flexible working hours and the possibility to work from home
• Beach days, theme nights, sports & game events and any other social activity ideas you come up with!