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"Good design is obvious. Great design is transparent."
— Joe Sparano
You will plan and conduct user research to uncover user behaviors, motivations, and challenges. Additionally, you will synthesize findings into actionable insights that guide design and development.
Responsibilities
- Plan and conduct user research to uncover behaviors, motivations, and challenges.
- Synthesize findings into clear insights and requirements that guide design and development.
- Communicate user pain points and the value of solutions in a way that inspires action.
- Collaborate closely with product designers and engineers throughout the product lifecycle.
- Champion a user-first mindset, ensuring every project starts with customer needs.
Requirements
- 3+ years of UX research experience, ideally in SaaS or growth-focused products.
- Strong skills in qualitative and quantitative research methods.
- Highly organized, with the ability to structure complex insights into clear requirements.
- Strong communicator, able to bridge user understanding with product decision-making.
- Collaborative mindset, comfortable working across design, product, and engineering teams.
Key Skills
- Qualitative and quantitative research methods
- Strong communication skills
- Collaborative mindset
- Organizational skills
About Userpilot
Userpilot helps growth, product and marketing teams increase product adoption through personalized multi-channel experiences and actionable product insights. With robust product analytics, session replay, email and in-app experiences, as well as powerful AI agents - Userpilot provides everything to support your product engagement and lifecycle marketing needs. Empower your Product, CS and Marketing teams to automatically capture feature usage, feedback and sentiment and drive actions with contextual and highly personalized in-app & email experiences.
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