Senior UX Researcher, Ads Privacy and Safety

Scope, conduct, and analyze research to understand user needs, behaviors, and goals. Build relationships with cross-functional and User Experience partners to identify and address knowledge gaps.

Responsibilities

• Scope, conduct, and analyze research to understand user needs, behaviors, and goals through rigorous mixed method research approaches (both qualitative and large-scale quantitative surveys) to generate deep and actionable user insights in complex spaces.
• Build relationships with cross-functional and User Experience (UX) partners to identify and address knowledge gaps and synthesize related insights to bring visibility to key user needs and perceptions.
• Work with design and UX content design to ensure that research insights translate into validated design concepts and cohesive product and experience strategies.
• Develop research that feeds into the broader team's measurement strategies, in order to assess the impact of the work.
• Design the UXR practice not only as a means to drive human-centric solutions, but as a way of understanding and driving strategic conversations in a complex problem space.

Requirements

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in product research in an applied research setting, or similar.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Experience in partnering with User Experience Design (UXD) and cross-functional teams to amplify research and improve the user experience.
• Experience with User Experience Researcher (UXR) to influence strategic decision making, communicate strategic concepts, facilitate understanding and shape product strategy.
• Knowledge of user trust, privacy or digital marketing/Ads.
• Ability to lead, collaborate and influence in a highly matrixed, and ambiguous space.
• Excellent communication skills with the ability to articulate positions, and respectfully challenge partners and stakeholders with new product design thinking.

Key Skills

• User Experience Research
• Research Design
• Cross-Functional Collaboration
• Strategic Decision Making
• User Trust and Privacy
• Digital Marketing/Ads
• Communication Skills
• Leadership