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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Senior UX Researcher leads complex research projects to uncover user insights and drive design decisions. This role collaborates with cross-functional teams to align research goals with business objectives.
Responsibilities
- Support Product Management teams with high attention to detail
- Research, analyze, and document findings
- May coach, review, and/or delegate work to other team members
- Lead and oversee user research initiatives
- Plan and execute complex end-to-end research studies
- Utilize a wide range of research methodologies
- Synthesize and analyze research findings
- Work closely with stakeholders
- Mentor and coach junior researchers
- Advocate for the value of user-centered design
- Stay up to date with emerging trends
- Lead the development and maintenance of research documentation
- Collaborate with UX designers, product managers, and engineers
Requirements
- Ability to manage large projects independently
- Recognized subject matter expert
- Strong analytical, communication, and time management skills
- Strong ability to interpret research data
- Strong leadership and project management skills
- Excellent communication skills
- Understanding of UX research methodologies
- Ability to collaborate effectively with cross-functional teams
- Knowledge of data analysis tools
- Knowledge of UX design principles
- Strong organizational and detail orientation skills
- Knowledge of remote research methodologies and tools
- Proficiency in UX Research software
- Ability to influence and advocate for user-centered design
- Bachelor’s degree in related field or equivalent business experience
- 5+ years of relevant experience
- Preferred: Master's degree
- Preferred: experience in conducting user research studies
Key Skills
- Ability to manage large projects independently
- Recognized subject matter expert
- Strong analytical, communication, and time management skills
- Strong ability to interpret research data
- Strong leadership and project management skills
- Excellent communication skills
- Understanding of UX research methodologies
- Ability to collaborate effectively with cross-functional teams
- Knowledge of data analysis tools
- Knowledge of UX design principles
- Strong organizational and detail orientation skills
- Knowledge of remote research methodologies and tools
- Proficiency in UX Research software
- Ability to influence and advocate for user-centered design
- Bachelor’s degree in related field or equivalent business experience
- 5+ years of relevant experience
- Preferred: Master's degree
- Preferred: experience in conducting user research studies
About connectwise
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills
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