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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a Senior UX Researcher, you will lead research activities to uncover user needs and improve the user experience. You will collaborate with product and design teams to inform product decisions and design iterations.
Responsibilities
- Lead customer studies using modern methods of qualitative and quantitative research to uncover and define user needs and identify opportunities to improve the experience.
- Collaborate with leadership across the product, design, customer experience, analytics, and engineering organizations to identify research opportunities and integrate findings.
- Effectively synthesize data and communicate research findings into clear, actionable insights through compelling reports and presentations.
- Stay current on UX trends, tools, and methodologies to continuously improve research techniques and impact.
- Mentor junior researchers and contribute to the development of research best practices and toolkits.
- Performs other duties as assigned
- Complies with all policies and standards
Requirements
- Bachelor's Degree or equivalent.
- 4-6 years experience in UX research.
- Experience selecting and applying a variety of research methods to explore a problem space and/or evaluate hypotheses.
- Experience managing a complex workload and prioritizing in accordance with business needs.
- Experience analyzing and synthesizing quantitative and qualitative data, communicating research insights and recommendations, and identifying areas for further exploration.
- Advanced knowledge in research tools and platforms with demonstrated ability to independently manage dashboards, data connectors, data attributes, etc.
- Advanced in data visualization tools such as Excel, Tableau, Discover, etc.
- Advanced knowledge in repository management and tagging standards.
- Ability to speak fluently about metrics, revenue impact and product strategy.
- Deep understanding of User-Centered Design principles and how to apply them throughout the product lifecycle.
Benefits
- Competitive weekly pay and bonus opportunities.
- Total job benefits valued at more than $10k*
- 401(k) plan with company matching
- Medical coverage plans customized to suit your needs
- Paid time off (PTO) programs, company holidays and paid volunteer days
- Up to $5,250 in tuition reimbursement per year
About Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly. But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture. Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
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