Sr. UX Researcher Manager (AI Strategist) (Plantation/Chicago Hybrid)

The role involves integrating AI into user experiences by identifying opportunities to leverage AI technologies and collaborating with multidisciplinary teams. You will design and research user interactions with AI-powered features to ensure they are intuitive and trustworthy.

Responsibilities

• Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment.
• Champion a user-centered approach in the development and application of AI technologies.
• Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
• Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements.
• Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
• Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within our organization.
• Stay abreast of the latest advancements in AI and their potential applications in experience design and research.
• Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences.

Requirements

• Bachelor's or Master's degree in HCI, Design, Psychology, Cognitive Science, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience.
• Minimum 8 years of UX, CX, Interaction Design, Product Design) OR User Research (Qualitative/Quantitative methodologies).
• Minimum 3 years of direct people management experience.
• AI Literacy: A strong understanding of core Artificial Intelligence concepts, including Machine Learning (ML), Natural Language Processing (NLP), and Generative AI – their capabilities, limitations, and ethical considerations.
• Problem Solver: Excellent analytical and critical thinking skills, with a knack for identifying user needs and framing them as design or research challenges.
• User-Centric Mindset: A deep passion for understanding and advocating for the user.
• Collaboration & Communication: Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly (verbally and visually).
• Adaptability & Continuous Learning: Eagerness to learn new technologies and methodologies, particularly in the rapidly evolving AI space.
• A portfolio showcasing your process, skills, and impact.

Key Skills

• Human-AI Interaction Design
• End-to-End Design Process for AI-Features
• Holistic AI Experience Evaluation
• AI-Augmented Research Methodologies
• Advanced AI Testing Methodologies
• Researching User Perceptions & Trust in AI
• Evaluating Experiences with AI-Powered Features
• Generative Research Synthesis with AI
• Predictive Behavior Analysis
• AI-Powered Prototyping & Visualization
• Designing for AI Transparency & Explainability
• Data-Informed Design for AI
• Ethical AI Design
• Speculative & Future-State Design

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!