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"Good design is obvious. Great design is transparent."
— Joe Sparano
Conduct design research to uncover insights about learners and educators. Facilitate workshops and translate research findings into actionable recommendations for product and strategy teams.
Responsibilities
- Conduct design research (contextual inquiries, ethnographic studies, co-creation workshops) to uncover deep insights about learners, educators, and digital education experiences.
- Apply strategic design methodologies to frame problems, map ecosystems, and identify opportunities for innovation.
- Synthesize research into strategic frameworks, journey maps, service blueprints and inspiring narratives to inform design and business strategy.
- Facilitate design thinking workshops and collaborative strategy sessions with cross-functional teams.
- Translate research findings into compelling narratives, visual storytelling, and actionable recommendations for Product, UX, and Strategy teams.
- Advocate for human-centered, insight-driven design within the organization.
- Build trust and effective relationships with cross-functional teams by always seeking alignment via stakeholder interviews, workshops or other alignment activities.
Requirements
- 3+ years in strategic design research, service design, or innovation consulting, ideally in EdTech, learning experiences, or digital products, or equivalent education.
- Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together.
- Background in design or research strategy, innovation strategy, or design consulting.
- Experience working in complex, cross-functional environments.
- Familiar with design research tools (e.g., Miro, Figma, Notion, Adobe CC, visualization software).
Key Skills
- Qualitative research
- Design strategy
- Synthesis
- Communication
- User advocacy
- Strategic insights
- Collaboration
- Research methods
- Quantitative knowledge
- Communication skills
- Design ambassador
Benefits
- Full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
- Space and tools to experiment, apply, and get better at using AI in practical ways.
- Trust to lead, make decisions, and follow through.
- Collaboration openly and shaping ideas together.
- Impact on helping people grow their skills, change their careers, or find a path forward.
About Udemy
Udemy was founded in 2010 with a mission to improve lives through learning by democratizing access to skills development. Today, we've grown into one of the world's largest AI Powered Skills Acceleration Platform, with nearly 85 million learners worldwide and over 1.1 billion course enrollments. Our global skills ecosystem connects learners with 85,000 expert instructors across more than 250,000 courses in 77 languages. From programming and data science to business strategy and creative skills, we offer hands-on learning experiences designed for immediate real-world application. Udemy serves both individual learners advancing their careers and organizations building future-ready teams. Our AI-enhanced platform personalizes learning journeys, helping professionals master in-demand skills in today's rapidly evolving, skills-first economy. With over 17,000 business customers and growing demand for AI literacy across industries, we're transforming how the world learns and works. Whether
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