Staff UX Researcher

Represent the needs of customers throughout the product and design lifecycle, applying appropriate research techniques. Partner with Product Managers and Designers to influence product strategy and validate design direction through various testing methods.

Responsibilities

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities.
• Partner with Product Managers and Designers to influence product strategy and roadmaps.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Provide mentorship to other members of the team and champion the discipline across the organization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Extensive experience in applying customer-centered research techniques to product definition and designs.
• Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.

Key Skills

• User interface design
• Usability evaluation techniques
• Task analysis
• Experimental design
• Creation and execution of online surveys
• Rich qualitative research techniques
• Expert presentation skills

Benefits

• Equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match, ESPP, matching donations.
• Flexible time away plan and family leave programs.