Sr UX Researcher

Establish and scale UX research best practices for the Digital Experience team, collaborating with cross-functional teams to identify research needs. Design and execute a comprehensive research roadmap to optimize the prospect journey and support lead generation efforts.

Responsibilities

• Establish, lead, and scale UX research best practices for GSSO’s Digital Experience team, developing frameworks and processes to support future growth.
• Partner with cross-functional teams—including Sales Operations, Marketing, Analytics, Product, and Web Development—to identify research needs, align on priorities, and embed research insights into decision-making.
• Audit existing research, identify critical knowledge gaps, and set a vision for prospect-focused research that supports lead generation on Gartner.com.
• Design and execute a comprehensive research roadmap using a range of qualitative and quantitative methods tailored to a B2B sales environment.
• Build foundational prospect personas, journey maps, and conversion funnels, ensuring these are collaboratively developed and leveraged across teams.
• Synthesize research findings into actionable insights and recommendations, facilitating workshops and discussions that foster shared understanding and drive consensus on digital strategies.
• Serve as a thought leader and advocate for a data-driven, prospect-centric approach to digital experience optimization across GSSO.
• Communicate research impact and progress to stakeholders at all levels, demonstrating how insights drive sales pipeline growth and business outcomes.
• Mentor and guide future researchers as the team expands, fostering a culture of collaboration and continuous learning.

Requirements

• Bachelor’s or Master’s degree in a related field (e.g., HCI, Psychology, Market Research) or equivalent experience.
• 5+ years of user research experience, with a proven track record of independently establishing or scaling UX research in a digital, B2B, or sales-driven environment.
• Demonstrated success in translating research insights into business impact, particularly around lead generation, conversion optimization, or sales enablement.
• Strong collaboration skills, with experience building relationships and influencing cross-functional stakeholders and senior leaders.
• Deep proficiency in web analytics, user testing platforms, and survey tools.
• Excellent communication, facilitation, and storytelling skills.

Benefits

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching