Founding UX Researcher

Lead end-to-end research efforts across the attendee and organizer journeys, translating findings into actionable insights that shape product strategy. Partner with product and design teams to embed research into the product development process.

Responsibilities

• Lead end-to-end research efforts across the attendee and organizer journeys, from exploratory studies to usability testing.
• Translate research findings into actionable insights that directly shape product strategy and prioritization.
• Develop a deep understanding of our diverse user base through qualitative and quantitative methods, including interviews, surveys, diary studies, and data analysis.
• Partner with product and design teams to define hypotheses, select methodologies, and embed research into the product development process.
• Create artifacts (personas, journey maps, opportunity frameworks) that help teams internalize and act on user needs.
• Evangelize user-centered thinking across the organization, helping teams balance business goals with user impact.
• Build and scale Posh’s research function from the ground up, establishing lightweight processes and practices that enable a small, fast-moving team to learn quickly.

Requirements

• 5+ years of UX research experience, with a strong portfolio demonstrating impact on product direction and outcomes.
• Experience as a first or early researcher at a company, comfortable building research programs, tools, and processes from scratch.
• Expertise in a range of research methods and the ability to select the right approach for the right question.
• Experience synthesizing and communicating complex insights in ways that inspire clarity and alignment across teams.
• Comfortable working in a startup environment—adaptable, resourceful, and excited to build structure where none exists.
• Strong collaboration skills, with the ability to influence product and design decisions at both strategic and tactical levels.

Key Skills

• Experience in consumer, social, or marketplace products a plus, especially in spaces that bring people together offline.