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"Good design is obvious. Great design is transparent."
— Joe Sparano
Conduct generative, formative, and summative research to understand customer needs and synthesize findings to inform product strategy. Lead empathy and design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals.
Responsibilities
- Proactively planning and executing customer research throughout the design and development lifecycle.
- Employing a wide range of research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
- Developing relationships across the company to collect existing research and insights to inform your research questions, and collaborate on end-to-end research that looks across the customer journey.
- Leading empathy and design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction.
- Sharing customer insights with the broader organization in creative ways to increase customer empathy, including posters, immersion rooms, blog posts, and workshops.
- Helping our non research colleagues to get better in their own research practice.
Requirements
- Significant professional research experience.
- Strong track record of qualitative and preferably quantitative results impacting product strategy and development.
- A large toolkit of research methods and the experience and savvy to know when to be lean and when to be rigorous.
- Ability to collaborate with a wide set of stakeholders including designers, product managers, and software developers.
- Ability to execute in a fast-paced, agile environment.
- Excellent communication skills, with the ability to distill complex ideas to their essence.
Key Skills
- Experience with stakeholder management.
- Experience with B2B SaaS tool and international workplace.
- Experience with facilitation design thinking workshops.
- Visualization skills for research purposes such as journey mapping.
Benefits
- 28 days of paid vacation
- Life insurance plan
- Sport compensation
- Parental leave
- Global education support program
- 2 volunteer days
- Employee assistance program
- Office lunches
About Wrike
Wrike is where work flows. Take a tour with us: https://www.wrike.com/tour/ We offer an intelligent work management platform where anyone can build, connect, automate, and scale workflows so work flows without limits. With unmatched intelligence, versatility, flexibility, scalability, and security, Wrike breaks down the barriers that hinder modern work and creates new pathways to success. More than 20,000 customers do the best work of their lives on Wrike. Interested in using AI to fuel productivity? Learn more about our Work Intelligence solution here: https://www.wrike.com/features/work-intelligence/ Oh, and one more thing! We've just acquired Klaxoon, a leading visual collaboration platform! Learn more: https://www.wrike.com/wrike-klaxoon/ Start your free trial today: https://www.wrike.com/tour/
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