Sr. UX Researcher

Lead research initiatives to bridge the gap between complex trading workflows and intuitive product design. Apply various research methodologies to uncover user needs and optimize the trading experience.

Responsibilities

• Strategically select and apply research methods based on project needs
• Generative research to explore trader behaviors, workflows, and pain points
• Concept validation to refine ideas before development
• Evaluative research to assess the effectiveness of design solutions
• Behavioral and quantitative research to track user patterns and validate findings at scale
• Conduct deep research into trader psychology, decision-making under pressure, and automation workflows
• Collaborate with designers, product managers, and engineers to translate insights into user-centered solutions
• Develop personas and journey maps to align stakeholders on trader goals and pain points
• Advocate for research-backed decision-making, ensuring UX is grounded in user needs rather than assumptions
• Present findings in compelling ways through reports, workshops, and data-driven storytelling
• Partner with market researchers and data analysts to triangulate user insights with behavioral data and market trends
• Establish and refine research frameworks, processes, and best practices to scale research impact across teams

Requirements

• 5+ years of UX research experience in complex environments (fintech, trading, enterprise software, or similar domains)
• Expertise in a broad range of research methods, knowing when and how to apply each based on the research objective
• Experience conducting usability studies and optimizing workflows for high-stakes decision-making environments
• Ability to synthesize qualitative and quantitative insights to tell a clear and compelling user story
• Proficiency in UX research tools and behavioral analytics
• Strong collaboration skills, with the ability to work across design, product, data, marketing, and engineering teams to drive user-centered solutions
• Excellent communication and storytelling abilities, with experience presenting insights to senior stakeholders

Key Skills

• 5+ years of UX research experience in complex environments (fintech, trading, enterprise software, or similar domains)
• Expertise in a broad range of research methods, knowing when and how to apply each based on the research objective
• Experience conducting usability studies and optimizing workflows for high-stakes decision-making environments
• Ability to synthesize qualitative and quantitative insights to tell a clear and compelling user story
• Proficiency in UX research tools and behavioral analytics
• Strong collaboration skills, with the ability to work across design, product, data, marketing, and engineering teams to drive user-centered solutions
• Excellent communication and storytelling abilities, with experience presenting insights to senior stakeholders

Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader