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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Lead UX Researcher will support and inform the design and development of Grainger’s platforms through insightful user research. This role involves collaborating with various teams to identify research opportunities and deliver findings that enhance user experiences.
Responsibilities
- Collaborate with UX Design, Product Management, Analytics, and Business Partners to translate business needs into research questions and hypotheses
- Utilize design thinking and user research techniques to plan and conduct exploratory, generative, and evaluative design research
- Synthesize research into frameworks, models, and actionable insights to inform the user experience and product roadmaps
- Plan and facilitate workshops to help uncover new ideas and drive alignment
- Mentor and guide junior team members on research best practices
- Contribute to UX Research team planning and continuous improvement efforts
Requirements
- Expertise in design thinking and design research methods and tools such as contextual inquiry, interviews, surveys, usability testing, journey mapping, service blueprints, and archetype development
- A deep understanding of experience design, usability, and research best practices for both in-person and remote settings
- Expertise in moderating research and facilitating workshops to support alignment, ideation, and planning
- Expertise in synthesizing data and research findings into artifacts, frameworks, and models
- Experience collaborating with and influencing cross-functional teams
- Experience with establishing UX Research capabilities and best practices within a product team
- A passion for exploring primary and secondary qualitative and quantitative data to make connections and generate insights
- Strong project management skills
- Strong verbal and visual communication skills
- A high bar for quality and attention to detail
- Formal education in Psychology, Design, Human Factors, or related field. Master’s degree or equivalent experience is preferred
- 5+ years of experience focused on user experience and design research
- Work samples that demonstrate your expertise in user experience and design research
- Experience conducting research that informs both digital and physical interactions is a plus
Key Skills
- Expertise in design thinking and design research methods and tools
- A deep understanding of experience design, usability, and research best practices
- Expertise in moderating research and facilitating workshops
- Expertise in synthesizing data and research findings
- Experience collaborating with and influencing cross-functional teams
- Experience with establishing UX Research capabilities and best practices
- A passion for exploring primary and secondary qualitative and quantitative data
- Strong project management skills
- Strong verbal and visual communication skills
- A high bar for quality and attention to detail
Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
- 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
- Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
About Grainger Businesses
As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support. For our Team Members, Grainger provides value for customers, fostering an engaging culture and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. For our customers we offer more than a million industrial-quality products, a consultative sales approach, technical and product expertise, a premium digital experience and the ability to get the right products to youright when you need them. Count on us for supplies and solutions for every industry. Visit Grainger.com® to learn more.
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