Senior UX Researcher, Client Experience & Digital

The Senior UX Researcher will provide client experience research for digital applications across multiple platforms and recommend appropriate research approaches. They will analyze and present research findings to design teams and senior decision-makers while mentoring team members in usability techniques.

Responsibilities

• Provides client experience research for product teams for digital applications across multiple platforms
• Recommends appropriate quantitative or qualitative approach to gather necessary insights
• Plans, designs, and conducts user research, usability, and heuristic evaluations studies
• Reviews research on human factors response to bring value to Vanguard's business, technology, and processes
• Conducts user interviews and contextual inquiries to identify user needs and gather user feedback
• Ensures privacy and conducts sessions in a professional manner
• Analyzes, summarizes, and presents results to interdisciplinary design teams and mid-to-senior level decision makers
• Develops buy-in from the business
• Mentors team members in usability techniques, processes, and methods
• Trains teams in usability fundamentals
• Leads informal usability education seminars and one-on-one sessions
• Writes training curriculum and creates presentation materials
• Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams
• Presents usability findings to senior leaders and negotiates adoption of critical usability recommendations
• Documents usability principles, best practices, and usability test results
• Reviews user interface design standards documentation and provides usability feedback
• Recommends improvements in usability to the business and senior leaders
• Participates in special projects and performs other duties as assigned

Requirements

• Five years related work experience, three years of User Experience Research
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field
• Graduate degree preferred