UX Researcher - Digital Product Strategy & Transformation

As a UX Researcher, you will investigate user behavior and needs using qualitative and quantitative methods to guide executive decision-making. You will conduct research, create compelling deliverables, engage stakeholders, and advocate for actionable insights.

Responsibilities

• Conduct Research: Personally initiate and conduct research to build deep foundational knowledge of product areas. Research should consist of a mix of solution validation and problem validation projects
• Deliver: Create high-quality deliverables that tell compelling stories integrated with research findings. This is typically accomplished through reports, presentations, video recordings, etc
• Stakeholder Engagement: Show an understanding of your stakeholders by familiarizing yourself with their objectives, processes, and obstacles. Apply this knowledge in stakeholder engagement and collaboration
• Prioritization: Effectively prioritize your research efforts and align with teams while considering impact, the goals of your stage groups, the broader product direction, and company objectives
• Teamwork: Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews
• Empower: Guide others to conduct research with a high degree of rigor. Help them follow defined research processes (for example, handbook procedures, opening and closing issues for research studies, documenting actionable insights, etc)
• Advocacy: Advocate for and socialize actionable insights independently and in a clear and compelling way

Requirements

• 5+ years relevant work experience as a user researcher, including integrating user research into product designs.
• A strong understanding of the strengths and shortcomings of different research methods from a variety of disciplines including when and how to apply them at each product phase.
• An organized mind to sort through all the collected data and user behaviours to give recommendations and the capability to weave this data into compelling stories using analytics to support your findings.
• The curiosity to seek out relevant information and ability to ask the right questions to obtain information, understand, and learn from user research sessions.
• The ability to move fast and adapt quickly to change, handle ambiguity, and work autonomously in an agile environment.
• Good communication and public speaking skills to share out knowledge on user research.

Benefits

• Impactful Work: You’ll play a key role in shaping digital experiences that improve the lives of millions of Canadians
• Remote-First: Flexible work arrangements with the freedom to work remotely and set your own schedule
• Collaborative Culture: Work with a passionate, diverse team that values innovation, curiosity, and continuous learning
• Commitment to Community: Every year, we donate time and resources to empower local communities, reflecting our deep commitment to social responsibility