UX Researcher

Oversee the Beta program and transform the beta approach into a world-class program. Ensure smooth execution of the beta program while minimizing administrative and legal roadblocks.

Responsibilities

• Ownership over the full spectrum of our pre-release learning funnel and adoption by R&D, from early prototyping with quick customer feedback through formal beta releases.
• Building and maintaining AI research workflows specifically for pre-release testing.
• Managing in-product survey development and operations for beta programs.
• Standardizing beta research plan templates and operational processes.
• Coordinating cross-functional efforts between UXR, Product, Legal, GTM, and CSM teams.
• Recruiting and managing enterprise beta participant groups.
• Operational efficiency: Ensuring smooth beta program execution while minimizing administrative and legal roadblocks.
• Customer impact and retention as customers participating in pre-release learning activities see their feedback become reality.
• Business impact: Features launching with higher adoption rates and higher quality experiences as we catch and address usability issues, bugs, and customer needs before general release.

Requirements

• 6+ years of experience practicing UX Research OR research/product operations.
• Able to quickly build trust and rapport with stakeholders at every level.
• Experience partnering with a wide variety of disciplines and backgrounds.
• Strong organizational skills; ability to manage multiple projects at various stages, speak to statuses and next steps with clarity, and proactively mitigate risks.
• Ability to navigate and thrive in ambiguity: You show proven results for growing a business, processes, and systems to drive growth and efficiency.
• Foundational knowledge of qualitative and quantitative research methods for product development.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

Key Skills

• Ability to work efficiently in a fast-paced environment and to navigate organizational complexity and ambiguity.
• Ability to work and communicate effectively in a small, close-knit, team and collaborate where needed with game development stakeholders from a wide range of disciplines.
• Able to manage competing priorities and flag to teammates where needed.
• Demonstrated passion for games and game development.

Benefits

• Comprehensive compensation package including equity, sales incentive pay (for most sales roles), and benefits.
• Mental health, wellness & fitness benefits.
• Career coaching & support.
• Inclusive family building benefits.
• Long-term savings or retirement plans.
• In-office culinary options to cater to your dietary preferences.