Senior UX Researcher

The Senior UX Researcher will direct UX research activities, creating and executing research plans to deliver insights that inform product strategy. They will collaborate with product, engineering, and design teams to understand user behavior and identify opportunities for improvement.

Responsibilities

• Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact.
• Supporting the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas.
• Improving our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.
• Develop a deep understanding of the users and the products – and curate that knowledge – updating and being current with all changes and understanding the use cases drive the functionality they support.
• Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.
• Deliver key insights through readouts, workshops, and presentations.

Requirements

• 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery-driven environment.
• Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.
• Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.
• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.
• Excellent knowledge of qualitative research best practices and approaches.
• Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience.
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)

Key Skills

• Ability to work efficiently in a fast-paced environment and to navigate organizational complexity and ambiguity.
• Ability to work and communicate effectively in a small, close-knit, team and collaborate where needed with game development stakeholders from a wide range of disciplines.
• Able to manage competing priorities and flag to teammates where needed.
• Demonstrated passion for games and game development.

Benefits

• Comprehensive benefits, wellness programs, and global opportunities for professional and personal development.
• Inclusive environment that empowers teams to do their best work, make a meaningful impact, and grow their career.