UX Researcher - Contractor (SF)

The qualified candidate will lead UX research studies end-to-end, including consulting on research methodology, developing moderator guides, and analyzing research findings. They will also build trusted relationships with clients and present insights and recommendations to client teams.

Responsibilities

• Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward.
• Leading UX research studies end-to-end, including consulting on research methodology or project scope, as appropriate.
• Developing moderator guides.
• Consulting with clients on the development of prototypes for testing.
• Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field.
• Analyzing the research findings, delivering insights that address the stated research questions.
• Crafting recommendations in alignment with research findings for potential next steps in product development.
• Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations.
• Collaborating with clients to ensure the report meets their business needs.
• Presenting to client teams.
• Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients.
• Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results.
• Keeping projects on schedule and within scope and budget.
• Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.

Requirements

• 4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field.
• Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions.
• Designing and writing discussion guides, screeners, test protocols, and final reports.
• Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.).
• Conducting presentations with senior-level business managers and executives.
• Excellent communication skills and the ability to facilitate discussions.
• Ability to engage with business and research managers in Fortune 500 companies.
• Ability to work independently and drive towards deadlines.
• Ability to produce high-quality deliverables for clients.
• Ability to think creatively and solve problems.
• Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods.