Senior UX Researcher

Lead research initiatives that inform product strategy and design, driving user-centered decision-making across the product lifecycle. Collaborate with cross-functional teams to deliver impactful insights that shape the future of products.

Responsibilities

• Lead research initiatives that inform product strategy and design, driving user-centered decision-making across the product lifecycle.
• Work collaboratively with cross-functional teams, including product management, design, and engineering, to deliver impactful insights that shape the future of our products.
• Plan, design, execute, and analyze a wide range of user research studies, employing appropriate methodologies (qualitative and quantitative) to address research questions.
• Synthesize research findings into clear, concise, and actionable insights that inform product decisions.
• Lead and contribute to multiple workstreams within and across business areas, collaborating with cross-functional teams as needed.
• As needed, deliver complex projects impacting the business unit and participate in strategy for product team roadmaps.
• As needed, conduct rapid, iterative design-focused research in collaboration with product and design partners.
• Leverage a strong understanding of user and business needs to influence user-focused outcomes, incorporating questions and feedback into decision-making.
• Create artifacts that influence outcomes, consider diverse audiences, and balance vision with feasibility. May leverage tools like leading workshops and/or sprints.
• Stay up-to-date on industry trends and best practices, sharing relevant insights.
• Contribute to the growth and development of research best practices and methodologies within the team.

Requirements

• Bachelor’s Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field (Graduate Degree preferred).
• Five (5)+ years of experience conducting user research in a product development setting.
• Expertise in a variety of qualitative and quantitative research methods, including industry-standard qualitative methods such as interviewing, usability testing, concept testing, diary studies, tree tests, card sorting, and journey mapping.
• Basic quantitative skills, including sample formulation, survey design and fielding, and descriptive analysis.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and identify key insights.
• Excellent communication and presentation skills, with the ability to articulate research findings clearly and persuasively.
• Ability to work independently and collaboratively in a fast-paced environment. Demonstrated understanding of the tradeoff between rigor and speed in research.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• A drive for learning and self-improvement, both in terms of research skills and product knowledge within financial services.

Key Skills

• Experience with advanced survey design (conjoint, MaxDiff, segmentation, etc.) (Preferred).
• Experience with mixed-methods and/or multi-method research (Preferred).
• Experience with advanced data analysis, inferential analysis, regression, etc. (Preferred).
• Experience with experimental research design (Preferred).