Sr. UX Researcher

Prosper is hiring a Sr UX Researcher to lead research initiatives and drive meaningful product improvements.

Responsibilities

• Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
• Design and implement comprehensive research plans for complex projects in a fast-moving environment
• Mentor junior UXers and evangelize research best practices across the organization
• Regularly present at Town Hall and All Tech meetings
• Synthesize research findings into actionable insights and effectively communicate them to stakeholders
• Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
• Expand our research repository to make insights accessible and usable by the broader organization
• Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
• Proactively identify research opportunities that could improve product strategy and user experience
• Advocate for user needs in strategic planning and prioritization discussions

Requirements

• Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
• 5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions
• A work history in the financial services industry is preferred
• Expert knowledge of various research methodologies and when to apply them effectively
• Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders
• Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
• Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
• Comfort working in an agile environment and adapting research approaches to support rapid iteration
• Ability to balance strategic research initiatives with tactical needs
• Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
• Willingness to manage parts of ResearchOps and self-serve recruitment
• Proficiency with analytics software like Heap, Posthog, or similar is preferred

Key Skills

• UX Research
• Research methodologies
• Leadership
• Communication
• Research repository tools
• Participant recruitment
• Agile environment
• Data analysis
• ResearchOps
• Analytics software

Benefits

• The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
• The opportunity to work in a fast-paced environment with experienced industry leaders
• Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits
• A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot