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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Senior Product Designer will identify problem spaces, validate, design, and iterate on new products and services in health and wellbeing markets. They will work closely with multiple business stakeholders and drive concepts from ideation to delivery.
Responsibilities
- Identify problem spaces, validate, design, and iterate on new products and services in health & wellbeing markets.
- Create design artifacts like user flows, customer journeys, wireframes, mockups, and prototypes.
- Use quantitative and qualitative methods to analyze user behavior.
- Transform complex jobs-to-be-done into intuitive, accessible designs.
- Contribute to team’s ways of working and set foundations for quick iterative, agile processes.
- Work closely with multiple business stakeholders across Medibank Group, including clinical, marketing, legal, tech, research, and design.
- Handle ambiguity and drive concepts from ideation to delivery in collaboration with the product manager.
- Advocate for the design process and customer needs.
- Create customer advocates through valued digital interactions.
- Rapidly prototype and test problem validation to build new products in the health and wellness space.
- Deliver responsive and accessible solutions.
- Contribute to team processes and timelines.
- Collaborate with cross-functional tech teams.
Requirements
- Experienced in fast-paced agile product teams.
- Experience in Identity/Authentication preferred but not essential.
- Any experience with Auth0/Okta or any alternatives is very beneficial.
- Minimum of 4+ years in UX/UI/Product Design roles (or similar).
- Advanced proficiency in Figma, Miro, Dovetail.
- Leading discovery and validation research.
- Designing complex, end-to-end product experiences.
- Facilitating workshops and co-design sessions.
- Creating high-fidelity prototypes and design systems.
Key Skills
- Fast-paced agile product teams
- Identity/Authentication
- Auth0/Okta
- UX/UI/Product Design
- Figma
- Miro
- Dovetail
- Discovery and validation research
- Complex, end-to-end product experiences
- Workshops and co-design sessions
- High-fidelity prototypes
- Design systems
About Medibank Private Limited
At Medibank we are motivated by improving the health of all Australians and the health of our members. We are passionate about building a better health system that is centred on people, and sustainable in the long term. Medibank’s core business is the underwriting and distribution of private health insurance policies through our two brands, Medibank and ahm. We also provide a range of integrated healthcare services to our private health insurance policyholders, government, corporate and other retail customers. Medibank’s headquarters are in Melbourne, Victoria, with operations throughout Australia.
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