UI/UX Designer

As a UI/UX Designer, you will design and create innovative experiences for the customer portal built on Salesforce. You will collaborate with various teams to define user needs and produce effective design deliverables.

Responsibilities

• Clearly articulate, evangelize for user centricity, and leverage design thinking throughout the organization
• Collaborate with other designers, researchers, and business partners to identify customer needs and design customer-focused solutions
• Lead small research initiatives and uncover findings to create data-informed design solutions
• Perform and create workflows, wireframes, prototypes, sketches, heuristic evaluations, personas, journey maps, competitive assessments, etc. to explore and validate ideas to create detailed final designs for engineering
• Ability to gather actionable insights from design and research deliverables
• Work with minimal direction and collaborate with the senior teammates and leadership
• Adhere, contribute, and evangelize design standards and systems
• Exceptional at presenting and sharing actionable feedback within design critiques
• Recognize how design connects with broader business values
• Use existing analytics to inform project plan and scope
• Create project briefs defining goals and objectives, recommended approach, timelines, and interdependencies
• Support junior team members by coaching and mentoring
• Work closely with software developers and engineers to understand technical constraints and feasibility

Requirements

• Completed a bachelor’s degree (BA or BS) or advanced degree program
• 7+ years of experience in UI/UX designing
• Knowledge of industry standard wireframing, graphic design, usability and/or prototyping software
• Proficient in UX/UI design and methodologies, communication, storytelling and problem solving
• Basic understanding of accessibility guidelines (WCAG) and best practices
• Experience creating experiences across devices, including desktop, mobile web, mobile app, and enterprise software
• Self-motivated with strong organizational skills and attention to detail
• Ability to effectively manage time and estimate tasks
• Capacity to ask insightful questions, actively listen and support teams
• Passion for superior design and creating sustainable experiences that reduce impact on resources
• Comfortable interacting and collaborating with teammates around the globe

Key Skills

• Understanding of how UX design fits into agile methodologies (preferred)
• Plan and execute research initiatives for all Connected Service products (Connected Chillers, Controls, Security, Sprinklers, EA) (preferred)
• Implement continuous research activities, creating a roadmap of research initiatives, aligned to PIs and business priorities (preferred)
• Identify actionable insights and propose opportunities and product recommendations to product management (preferred)
• Further develop Glass box / analytics strategy and regularly report out on performance against key metrics (preferred)
• Work closely with UX team to ensure that recommendations are correctly implemented, and that the voice of the user is appropriately reflected in the product designs (preferred)
• Have a cross-product mindset, make connections between insights across our various products, further develop our internal technician personas (preferred)