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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Owning end-to-end design for high-impact product areas from concept to execution. Defining new interaction patterns and design paradigms for Fin and AI-powered tools.
Responsibilities
- Owning end-to-end design for high-impact product areas from concept to execution.
- Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
- Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
- Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
- Maintaining high standards of craft while balancing speed and execution.
- Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.
Requirements
- Has shipped complex, high-quality software products.
- Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
- Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
- Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
- Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc…).
- Has taste. You know what great design looks and feels like, and you push to get there.
- Can tell a compelling story—articulating your decisions with clarity and conviction.
- Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.
Key Skills
- UX/UI skills
- Engineering understanding
- Prototyping tools
- Communication and presentation skills
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
About Intercom
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: Fin AI Agent: The human-quality AI agent that works with any Helpdesk Intercom Customer Service Platform: The AI-first platform trusted by thousands of support leaders. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
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