Find Work
"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
As the Lead Product Designer, you will design user-friendly interfaces for AI voice agents, transforming complex expert tools into accessible solutions. You will collaborate with cross-functional teams to ensure alignment on user needs and technical feasibility.
Responsibilities
- Design for complexity, simplify for scale: Lead the design of interfaces for expert users and future non-experts.
- Drive end-to-end product design: From research and ideation to wireframes, flows, high-fidelity UI, prototyping, and validation.
- Collaborate cross-functionally: Work closely with Product, Engineering, and AI teams.
- Balance technical depth with usability: Translate technical AI concepts into intuitive interaction models and visualizations.
- Champion UX strategy: Drive user research efforts, synthesize findings, and contribute to long-term vision.
- Prototype future thinking: Explore speculative UX for long-term vision of AI agent creation.
Requirements
- 8+ years of experience designing digital products, including 3+ years on expert tools, complex systems, or technical platforms.
- Systems Thinker: Comfortable working on multi-layered systems with multiple user roles.
- Design Mastery: Strong interaction and visual design skills, proficient in Figma.
- Technical Fluency: Comfortable working alongside engineers and product managers in technical environments.
- Research-Driven: Experience conducting or contributing to user research, usability testing, and data-informed design decisions.
- Degree in Design, HCI, Psychology, or a related field, or equivalent professional experience.
- Strong communication and influence skills.
- Adaptability and Initiative: Thrives in fast-paced environments with shifting priorities.
Key Skills
- Experience designing configuration tools, scripting interfaces, or workflow builders.
- Knowledge of voice technologies or telephony ecosystems.
- Experience working on design systems in a scaling team.
Benefits
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich.
About Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
🔔 Never miss similar opportunities
Get notified when new product design jobs that match your preferences become available. Set up personalized job alerts to stay ahead of the competition.