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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Staff Product Designer, Core Dasher Experience
Doordash Usa • San Francisco, United States of America 🇺🇸
Lead design and strategy across the end-to-end Dasher experience, focusing on delivery quality and last-mile logistics. Define the vision and strategy for how Dashers engage with the platform, aiming to reduce friction and enhance user confidence.
Responsibilities
- Create step-change improvements by envisioning the long-term Dasher experience and realizing them through execution on new products and services for dashers
- Partner with cross-functional teams in PM, Engineering, Research and Operations to influence our product and design strategy by building a great user experience for our complex three-sided marketplace
- Push the creative boundaries of our dasher experiences, that sets a new baseline for craft and affect the product will have in the industry
- Define and establish an AI-first design strategy that empowers Dashers in real-time
- Uncover ground truth signals from the physical world, surfacing the most relevant and actionable information to Dashers at the right moment
- Build intelligent systems that can anticipate issues, guide decisions, and enable Dashers to deliver at the highest standards of quality and reliability
Requirements
- 8+ years of work experience and a strong portfolio showcasing your ability to maintain a high bar for craft at scale and experience leading new initiatives and delivering impact in a team environment
- Great story-telling skills, and can rationalize your proposals in a clear way to stakeholders at all levels
- Passionate about solving complex problems and use a first principles approach
- Experience with problem spaces that range across multiple audiences
Key Skills
- Craftsperson pushing the envelope on quality
- Story-telling skills
- First principles approach
- Experience with problem spaces across multiple audiences
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Flexible paid time off/vacation, plus 80 hours of paid sick time per year
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
About Doordash Usa
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
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