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Sr. UX Designer

Rakuten β€’ Bellevue, United States of America πŸ‡ΊπŸ‡Έ

Onsite $88,357.5 - $150,040 Full-time Senior

Lead UX strategy and design for key projects while ensuring user-centered design principles are followed. Collaborate with cross-functional teams to drive UX quality and achieve business objectives.

Responsibilities

  • Lead UX strategy and design concept development for key projects, balancing KPI achievement with enhanced user experience.
  • Design user interfaces that are intuitive, visually appealing, consistent with brand guidelines, and focused on usability and accessibility.
  • Create wireframes, mockups, and prototypes to effectively communicate design ideas.
  • Plan, conduct, and analyze user research, including usability testing, user interviews, surveys, A/B testing, and other research methods.
  • Translate research findings into actionable design recommendations.
  • Analyze user data and feedback to identify areas for improvement and optimize design performance.
  • Create, edit, and manage web content to ensure clarity, accuracy, and alignment with brand voice and organizational objectives.
  • Administer content workflows to ensure timely and accurate delivery of web materials.
  • Coordinate publishing schedules to align with marketing campaigns and business objectives.
  • Edit web copy to maintain consistency with brand voice, style guides, and quality standards.
  • Apply knowledge of SEO best practices to optimize web content for search visibility and rankings.
  • Collaborate effectively with cross-functional teams, including product managers, engineers, AI specialists, marketing stakeholders, and legal teams.
  • Communicate research findings and design solutions effectively to stakeholders.
  • Champion user-centered design principles throughout the product development lifecycle.
  • Ensure the quality of the user experience through usability testing, heuristic evaluations, and other quality assurance activities.
  • Collaborate with international teams to align and drive UX quality assurance initiatives.

Requirements

  • Bachelor's degree in Design, Human-Computer Interaction, or a related field.
  • 4+ years of experience as a UX Designer or in a related role.
  • Experience partnering with Product, Engineering, Research, and Marketing to craft broader product strategies.
  • Native-level Japanese language proficiency.
  • Knowledge of user-centered design principles, interaction design, and information architecture.
  • Strong writing, grammatical, and proofreading skills.
  • Strong analytical skills.
  • Strong communication, collaboration, and presentation skills.
  • Knowledge of SEO best practices and web analytics tools is a plus.
  • Proficiency in UX design tools such as Figma, FigJam, Adobe Creative Suite, or similar.
  • Proven experience conducting a variety of user research methods.

Key Skills

  • User-centered design principles
  • Interaction design
  • Information architecture
  • Writing, grammatical, and proofreading skills
  • Analytical skills
  • Communication, collaboration, and presentation skills
  • SEO best practices and web analytics tools
  • UX design tools (Figma, FigJam, Adobe Creative Suite, etc.)
  • User research methods

Benefits

  • Discretionary bonus
  • Health, vision, dental insurance
  • 401k matching
  • PTO
  • Volunteer Time Off (VTO)

About Rakuten

Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

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