Lead Digital Product Designer - Commercial Banking

The Lead Digital Product Designer will design intuitive digital product experiences and facilitate collaborative working sessions to align teams. They will also mentor junior team members and advocate for user-centered design practices across the organization.

Responsibilities

• Design intuitive digital product experiences that simplify complex functionality through research, conceptual thinking, and user-centered design.
• Facilitate collaborative working sessions such as design thinking workshops, story mapping, and design sprints to align teams and accelerate decision-making.
• Develop experience recommendations using site maps, user flows, wireframes, and interaction-based prototypes.
• Partner with design leadership, product owners, and stakeholders to ensure the right designers and skill sets are matched to the right challenges at the right time.
• Lead the day-to-day activities of purpose-driven design teams, fostering alignment and momentum.
• Advocate for and guide user research initiatives in close collaboration with the research team.
• Collaborate with cross-functional partners to balance user needs, business goals, and technical constraints driving customer-centric strategies forward.
• Support development teams through implementation to ensure design intent is carried through to final delivery.
• Contribute to process improvements and change management efforts, evangelizing user-centered design and forward-thinking digital experiences.
• Provide guidance, coaching, and mentorship to team members to support their growth, confidence, and design maturity.
• Cultivate and share design knowledge, tools, and best practices across the organization to elevate the craft and impact of the team.
• Provide timely, candid, and constructive performance feedback to team members, fostering a culture of continuous growth and accountability.
• Support employee development by offering challenging opportunities that promote career advancement, while recognizing and rewarding individual and team accomplishments.
• Contribute to building a strong talent pipeline by identifying potential, nurturing growth, and supporting succession planning to ensure long-term organizational strength.

Requirements

• Bachelor’s degree or design certification in User Experience, Interaction Design, Communication Design or related field.
• 8+ years of experience with a robust portfolio of UX work, ideally within B2B or commercial client-focused industries.
• Proven ability to navigate ambiguity and solve complex problems using logical reasoning, evidence-based analysis, and creative thinking.
• Demonstrates the ability to articulate abstract concepts, guide teams with clarity, and apply design thinking and innovation methods effectively.
• Commitment to continuous learning and growth, with a proactive approach to adapting to evolving challenges and applying new insights.
• Self-motivated and goal-oriented, with a strong sense of ownership and the ability to maintain progress independently.
• Focused on efficiency and consistency, with experience developing and refining structured workflows that support quality outcomes and continuous improvement.
• Deep understanding of incremental value delivery - able to guide teams to think big while acting small.
• Strong written and verbal communication skills, with the ability to influence and align cross-functional teams.
• Exposure to or training in design thinking principles and methodologies is advantageous.
• Provides mentorship across the team in design craft, technical skills, and innovation methods.
• Works iteratively, making informed decisions with limited information and adjusting based on feedback.
• Innate curiosity and a drive to understand the “why” behind customer problems.
• Familiarity with analytics tagging and experience measurement methods.
• Advanced proficiency in Figma is required.
• Expertise in usability, accessibility, and responsive design best practices.

Key Skills

• Proven ability to navigate ambiguity and solve complex problems using logical reasoning, evidence-based analysis, and creative thinking
• Demonstrates the ability to articulate abstract concepts, guide teams with clarity, and apply design thinking and innovation methods effectively
• Commitment to continuous learning and growth, with a proactive approach to adapting to evolving challenges and applying new insights
• Self-motivated and goal-oriented, with a strong sense of ownership and the ability to maintain progress independently
• Focused on efficiency and consistency, with experience developing and refining structured workflows that support quality outcomes and continuous improvement
• Deep understanding of incremental value delivery - able to guide teams to think big while acting small
• Strong written and verbal communication skills, with the ability to influence and align cross-functional teams
• Exposure to or training in design thinking principles and methodologies
• Provides mentorship across the team in design craft, technical skills, and innovation methods
• Works iteratively, making informed decisions with limited information and adjusting based on feedback
• Innate curiosity and a drive to understand the “why” behind customer problems
• Familiarity with analytics tagging and experience measurement methods
• Advanced proficiency in Figma
• Expertise in usability, accessibility, and responsive design best practices