UX Designer

Lead the design, development, and implementation of user experience strategies for Fiserv's digital products. Collaborate with cross-functional teams to gather user requirements and create engaging user experiences.

Responsibilities

• Lead the design, development, and implementation of user experience strategies for Fiserv's digital products and solutions.
• Collaborate with cross-functional teams to gather user requirements and translate them into design specifications.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas.
• Continuously gather and leverage qualitative user research and data to inform iterative design improvements.
• Design comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.
• Optimize sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.
• Facilitate workshops, design sprints, co-creation sessions, and bodystorming to engage teams in collaborative design thinking processes.
• Mentor junior UX designers and provide guidance on best practices and design principles.

Requirements

• Experience leading the design, development, and implementation of user experience strategies for digital products and solutions.
• Experience collaborating with cross-functional teams to gather user requirements and translate them into design specifications.
• Experience creating wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas.
• Experience continuously gathering and leveraging qualitative user research and data to inform iterative design improvements.
• Experience designing comprehensive service journey maps, identifying key touchpoints and opportunities to enhance user engagement and satisfaction.
• Experience optimizing sales and support cycles by creating seamless interactions and workflows, ensuring alignment with user needs and business goals.
• Experience facilitating workshops, design sprints, co-creation sessions, and bodystorming to engage teams in collaborative design thinking processes.
• Experience mentoring junior UX designers and providing guidance on best practices and design principles.

Benefits

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.