Senior Lead Product Designer

You will lead the product vision based on deep customer understanding and create the end-to-end experience. Collaborate with engineers and product managers to quickly deliver value to customers while advocating for the best possible customer experience.

Responsibilities

• Lead the product vision based on deep customer understanding
• Participate in forming the product strategy
• Create the end-to-end experience
• Comfortably engage with customers directly, validating hypotheses through various methods, and iterating designs based on learnings
• Be a fierce advocate for the best possible customer experience
• Collaborate with engineers and product managers to quickly deliver value to customers
• Work with teams from other pillars to create shared goals and coordinate dependencies and timelines
• Educate stakeholders on customer needs and co-create components for a clear and smooth experience
• Be a strong communicator, both verbally and in writing
• Navigate vague problem spaces, form hypotheses, and identify ways to bring clarity to the entire team
• Serve as a role model and mentor for junior designers by providing feedback, creating design guidelines, and facilitating discussions and workshops to elevate the design craft of the entire team

Requirements

• 10 years minimum experience in customer centric web product design, especially in Fintech, AI products, or the ability to tackle complex problem space
• Extensive experiences to work with XFN partners like PM, Engineers, Data analysis, Research, Content, Marketing, Sales and Customer experience
• Extensive experience in shipping digital products to a large number of customers, and could articulate the business and customer impact in quant and qual data
• Strong experience in interaction design, visual design, presentation and communication
• A passion for elevating design craft, with meticulous attention to detail and a drive to raise the bar for what great design looks like
• Curiosity and utilization of AI to improve/augment your design process, and some experience in designing for AI experiences and/or building agentic workflows
• A growth mindset, could learn and adapt from customer and stakeholder feedback
• Experience in forming hypotheses, running experiments, synthesizing data and iterating from it
• Ability to independently lead end-to-end customer research — from defining objectives to synthesizing insights — while partnering with Research Ops to scale learnings across teams

Key Skills

• interaction design
• visual design
• presentation and communication
• AI to improve/augment your design process
• designing for AI experiences
• building agentic workflows
• forming hypotheses
• running experiments
• synthesizing data
• iterating from feedback
• leading end-to-end customer research
• partnering with Research Ops

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs