Staff Product Designer, HR Experiences

As a Staff Product Designer at Gusto, you'll design conversational UI and messaging experiences for HR capabilities, collaborating with cross-functional teams to deliver AI-enabled experiences.

Responsibilities

• Design and refine conversational UI and messaging experiences across web and mobile platforms.
• Leverage data-driven insights to shape product experiences and improve engagement.
• Conduct research and engage with customers—particularly in the gig economy—to understand their needs and design tools that bring people closer together.
• Collaborate with cross-functional teams, including engineering, product, and design, to iterate on AI-enabled customer support and concierge experiences.
• Ensure the user experience aligns with Gusto’s vision while considering scalability from early-stage adoption to broader market expansion.
• Balance strategic vision with execution, contributing to both long-term planning and near-term product development.

Requirements

• 8+ years of experience in product design, with a strong focus on conversational UI, messaging platforms, or AI-driven customer support experiences.
• Proven track record of designing cross-platform conversational AI experiences, whether for internal tools, consumer-facing CX/support experiences, or AI-enabled applications.
• Concepting and creating variety of user flows and workflows for internal tooling experiences.
• Experience scaling early-stage products in a B2B or B2C environment, particularly in Series B-C startups or mid-stage growth (2→10) companies.
• Strong research and customer empathy skills, with a background in designing tools that connect people—especially in consumer gig platforms, concierge services, or machine-mediated applications.
• Ability to navigate ambiguity and refine scope as the user base scales, balancing short-term execution with long-term product vision.
• Familiarity with service design methods, including journey mapping and blueprinting, to align stakeholders and drive strategic product decisions.
• Strong collaboration and communication skills, with the ability to work independently or cross-functionally, driving alignment across design, engineering, product, and data teams.

Key Skills

• Conversational UI design
• Messaging platforms
• AI-driven customer support
• Cross-platform design
• User flows and workflows
• Scaling early-stage products
• Research and customer empathy
• Service design methods
• Collaboration and communication