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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Principal Product Designer, Vertical AI
Podium • Lehi, United States of America 🇺🇸
The Senior Staff Product Designer will lead design for AI efforts in the Automotive vertical, defining user experience strategy and long-term design vision. Responsibilities include designing intuitive AI experiences and collaborating across teams to deliver cohesive solutions for Automotive customers.
Responsibilities
- Stay close to customers - talk regularly with dealership staff across sales, service, parts, and finance to understand how their workflows function and what success looks like
- Co-own vertical strategy with product - collaborate on where we go deeper, where we expand, and how Podium becomes the leading applied-AI solution in Auto through user insights and design research
- Own the Auto vertical design - lead design strategy, user experience standards, and design quality for this high-value segment
- Design AI agent experiences that help the customer - design and ship outcome-driven agents and interfaces that make complex AI automation feel simple and approachable
- Identify new design opportunities for Auto dealers - research and design new workflows that drive revenue for our Automotive customers
- Work across the company - partner with product, engineering, partnerships, finance, legal, sales, onboarding, and customer success to deliver real experiences
- Roll up your sleeves - be hands-on with detailed design work, from user research and wireframes to prototyping and testing
Requirements
- 8-10+ years of product design experience, with emphasis on designing technical products
- Deep understanding of AI interface design, human-in-the-loop patterns, and designing for complex workflows
- Focus deeply on customer problems, turning real insights into compelling prototypes, design concepts, and demos that win customers
- Fluency with AI tools and workflows
- Experience designing for AI agents, chatbots, or conversational interfaces
- Startup, founding team, or entrepreneurial design experience
- Experience designing for complex user workflows and business software
- Experience leading design for business initiatives beyond just feature development
- Success designing for partner integrations or multi-platform experiences
Key Skills
- AI tools and workflows
- AI agents, chatbots, or conversational interfaces
- Startup, founding team, or entrepreneurial design
- Complex user workflows and business software
- Leading design for business initiatives
- Partner integrations or multi-platform experiences
About Podium
A few years back, Eric (Co-Founder and CEO) got a frustrated call from his dad. His dad’s tire shop had plenty of happy customers, but only a handful of angry ones were leaving reviews. So we built a product that made getting more reviews as easy as sending a text. Launching in 2014, we set out to solve the same problem for local businesses everywhere, but we realized that messaging with customers wasn’t just the better way to get reviews—it’s the better way to do business. We’ve since built a multi-product platform that’s modernizing the way local business gets done. We are here to provide local businesses with everything they need to win. Get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one easy-to-use platform. #Podium #PodiumLove #LocalBusiness #TheFutureIsLocal
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