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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Product Designer
American Express • Phoenix, United States of America 🇺🇸
The Product Designer will design, write, and test microcopy and UI text to enhance internal servicing journeys. They will own the content strategy from concept to launch, ensuring clarity and compliance throughout the product design process.
Responsibilities
- Design, write, and test microcopy, UI text, error messages, and help articles that reduce agent training time and improve efficiency.
- Own the end-to-end content strategy for our internal platforms, moving from initial concept to launch with a focus on measurable agent success.
- Transforming ideas, business opportunities, research, and creative vision into compelling, clear, concise content for core digital journeys for our users.
- Present work to collaborators and various stakeholders with the ability to defend your decisions persuasively.
- Partner with product managers, UX designers, and engineers to ensure content is integrated seamlessly into the product design process. You'll be the voice of clarity from the very beginning. Also partner with legal and compliance to meet regulatory needs.
- Conduct user research and A/B testing to measure the impact of your content and make data-driven decisions.
- Create and maintain a comprehensive content style guide and governance process to ensure content adheres to brand strategy, brand guidelines, and tone. Also, consult on UX content to ensure it adheres to UX writing best practices.
Requirements
- 5+ years of experience in UX writing, content design, or a related field
- A strong portfolio showcasing the process and impact of your work on user experience.
- Proven understanding of the product development lifecycle and ability to partner with UX designers, product managers, and engineers.
- Experience developing and implementing content strategy, including voice and tone guides.
- Proficiency with design tools like Figma or Sketch.
- Deep knowledge of accessibility standards and how to write inclusive, accessible content.
- Excellent written and verbal communication
- Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
- Ability to translate complex technical and operational information into simple, intuitive language for a non-technical audience.
Key Skills
- UX writing
- Content design
- Product development lifecycle
- Content strategy
- Voice and tone guides
- Design tools like Figma or Sketch
- Accessibility standards
- Inclusive, accessible content
- Written and verbal communication
- Adaptability
- Complex technical and operational information translation
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to pro
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