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"Good design is obvious. Great design is transparent."
— Joe Sparano
Senior UX Designer, Alexa Enterprise
Amazon • San Francisco, United States of America 🇺🇸
Lead the end-to-end design process for complex features and products, collaborating with engineers to implement specifications. Partner with various teams to ensure the customer remains at the center of decision-making and contribute to design systems.
Responsibilities
- Lead the end-to-end design process for complex features and products
- Support a product that is still in its early stages, designing net-new concepts that make life more enjoyable for customers
- Dream up new ways of solving long-standing problems
- Partner with solutions architects, tech teams, and business development to refine product offerings and secure new commitments from business partners
- Run user research to test how customers interpret and respond to the experience being designed
- Partner with a solutions architect to build a working prototype for a conversational experience
- Operate with ownership and autonomy throughout the day
- Adopt and extend existing design systems
- Develop new patterns and uncover best practices
- Contribute to Alexa Enterprise Figma libraries and share what has been learned with the team
- Incorporate insights from relevant Alexa research
- Conduct hallway testing
- Run user research with Dscout to inform and validate decisions
- Partner with peer designers, product and tech owners, marketing, solutions architects, and business development to ensure the customer remains at the center of decision-making
Requirements
- 8+ years of design experience
- Have an available online portfolio
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing and prototyping with tools such as Figma, Sketch, Adobe Creative Suite, or similar
- Experience defining and maintaining design patterns and UX standards
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience designing in an agile development environment
- Ability to read, understand, and consult on client-side engineering to extend design systems
Key Skills
- User-centered design
- End-to-end design process
- Strategic planning
- Design solutions for large scope and complexity
- Design and prototyping with tools such as Figma, Sketch, Adobe Creative Suite
- Design patterns and UX standards
- User data acquisition
- Personas and journey maps
- Agile development environment
- Client-side engineering
- Design systems
- User research
- Prototyping
- Collaboration with cross-functional teams
- Customer experience
- Product refinement
- Business development
- User testing
- Solutions architecture
- Ownership and autonomy
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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