UX/UI Designer

The UX/UI Designer will work on user research, wireframes, and prototypes to enhance customer and agent experiences in the Asia Segment.

Responsibilities

• Be a storyteller – deliver insights about people and behavior verbally and visually.
• Facilitate client’s problem statement definition by validating product assumptions, advocating for the customer’s perspective, and taking into account the business objectives.
• Conduct or support with research to understand the business, our customer and agents.
• Create maps, personas and other artefacts to aid understanding and communication.
• Work alongside researchers to plan and run customers and agent research; such as observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behaviour and verify design concepts.
• Take smart risks and champion new ideas.
• Identify design problems through in-depth analysis of research and ideate elegant solutions and customer experience.
• Translate concepts into wireframes and mockups that lead to intuitive user experiences, optimized for a wide range of devices and interfaces.
• Rapidly test and iterate your designs, using storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.
• Collaborate with other team members and stakeholders and bring them along at every step of the design process.
• Work closely with development teams to ensure that design specifications are implemented.
• Participate as a contributor to an interdisciplinary team that includes other designers, researchers, project management, business and brand strategists, and hardware and software developers.

Requirements

• 3 - 5 years of dedicated UX design experience designing complex solutions for complete digital environments.
• Bachelor's Degree in Design, Psychology, Human-factors or similar discipline.
• Proficiency in using design tools such as Figma.
• Experience in designing user interfaces for mobile and web applications.
• Strong understanding of interaction design, visual hierarchy, and accessibility best practices.
• Ability to independently identify and solve design challenges efficiently.
• Strong skills in articulating design processes, ideas, and solutions to team members and stakeholders.
• A deep understanding of and passion for championing the importance of human centered design across the company.

Key Skills

• Proficiency in using design tools such as Figma.
• Experience in designing user interfaces for mobile and web applications.
• Strong understanding of interaction design, visual hierarchy, and accessibility best practices.
• Strong skills in articulating design processes, ideas, and solutions to team members and stakeholders.
• Demonstrable skills in illustration, photography, or diagrammatic expertise and iconography are an advantage.
• Knowledge of basic HTML5 and CSS3 is a bonus.
• Proficiency in using design tools such as Adobe Creative Cloud is a plus.
• Experience in designing for AI-driven experiences and interfaces is a plus.
• Familiarity with AI design tools (such as Figma AI, Adobe Firefly, Google Stitch) is beneficial.
• Experience in creating AI-driven experiences and interfaces is also advantageous.

Benefits

• Empowerment to learn and grow the career you want.
• Recognition and support in a flexible environment where well-being and inclusion are more than just words.
• Support in shaping the future you want to see.