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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Senior UX Designer, Amazon Customer Service
Amazon • Austin, United States of America 🇺🇸
You will design next generation experiences for customer service agents, focusing on generative AI solutions to enhance customer interactions. Your work will involve creating user-centered designs and collaborating with various teams to ensure effective implementation.
Responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
- Develop best-in-class user interface designs, flows, and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management, engineering, and UX teams from concept to launch
- Create process flows, wireframes, and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete, data-driven design solutions
Requirements
- 8+ years of design experience
- Available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Excellent communication, presentation, interpersonal, and analytical skills
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
- Proficiency in Figma
Key Skills
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
- Master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology
- Proficiency with current web and accessibility standards
- Relentless customer focus
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fa
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