Senior Product Designer

Define and refine user journeys for employees, managers, and service teams while creating scalable UI patterns for service discovery and request submission. Collaborate closely with product managers, engineers, and content designers to bring concepts to life and ensure alignment with real-world processes.

Responsibilities

• Define and refine user journeys for employees, managers, and service teams
• Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes

Requirements

• 5+ years of experience in product design with a strong portfolio showing growth-focused work
• Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
• Exposure to ITAM, CRM, HRIS, or other employee experience technologies
• Strong expertise in interaction design, information architecture, and systems thinking
• Proficiency in Figma, prototyping tools, and usability testing methods
• Ability to navigate complexity and create scalable, user-friendly solutions

Key Skills

• Product design experience
• Growth-focused work
• SaaS platforms experience
• ITAM, CRM, HRIS familiarity
• Interaction design
• Information architecture
• Systems thinking
• Figma proficiency
• Prototyping tools
• Usability testing methods
• Complexity navigation
• Scalable solutions