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"The details are not the details. They make the design."
β Charles Eames
Lead, Product Designer
Servicetitan β’ United States of America πΊπΈ
The Lead Product Designer will build collaborative relationships across multiple disciplines to explore, build, and ship design solutions. They will also mentor junior designers and represent user needs in product strategy discussions.
Responsibilities
- Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
- Develop deep expertise across multiple product's problem areas
- Quickly prototype solutions to visual and interaction problems
- Talk to users and understanding their problems and current pain-points
- Design experiences that are simple, elegant, and solve real problems
- Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
- Validate product ideas through experimental design and research approaches
- Ship valuable and high-quality work without sacrificing speed
- Help more junior designers develop empathy for our users and advocate for our usersβ needs
- Represent our users in product strategy and roadmap discussions
- Review product design work and give constructive feedback
- Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team
Requirements
- Experience designing a modern SaaS or enterprise platform or one comparable
- An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
- A love for solving complex product problems with simple design solutions
- Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
- A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
- Experience collaborating with other designers to build a cohesive product
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the βwhyβ behind your design rationale
Key Skills
- UX design
- interaction design
- visual design
- idea generation
- prototyping
- design research
- user stories
- journey mapping
- wire-framing
- prototyping
- user testing
- high-fidelity visuals
- strategy and research
- information architecture
- interaction design
- communication
- storytelling
Benefits
- Flextime, recognition, and support for autonomous work
- Flexible time off with ample learning and development opportunities to continue growing your career
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
- Great work is rewarded through Bonusly, peer-nominated awards, and more
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more
About Servicetitan
Weβre building the operating system for the trades, a critical industry thatβs been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and weβre just getting started. Joining our team means that youβll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?
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