Senior Product Designer

Lead the design strategy and own end-to-end experiences for a major product area. Collaborate with cross-functional teams to deliver high-quality features and ensure cohesive user experiences.

Responsibilities

• Lead design strategy: Define the user experience vision across a product area, aligning design efforts with business objectives and product strategy
• Own end-to-end experiences: Drive the design process from discovery to delivery—leveraging research, prototyping, and iteration to arrive at world-class solutions
• Drive execution: Partner closely with engineering and product to build, test, and ship high-quality features at scale
• Champion the customer: Invest significant time interacting with customers to develop strong user empathy and uncover unmet needs
• Communicate effectively: Bring clarity to complex problems through compelling storytelling, visuals, and written documentation
• Mentor and lead: Raise the bar for quality across the team, mentor junior designers, shape team norms, and help evolve how we work as a design organization
• Deliver business outcomes: Approach problems with a product mindset—solving for both user value and business impact
• Think deeply, design decisively: Dig into the “why” behind problems, consider multiple angles, and craft elegant solutions that scale
• Influence beyond your domain: Work across teams to ensure cohesive experiences and consistent design patterns across the Klaviyo platform

Requirements

• 8+ years of experience designing software products, with at least 5 years in a dedicated product design role
• Experience leading end-to-end design efforts for complex B2B or SaaS products
• Strong visual and interaction design skills, with a modern aesthetic and attention to craft
• A portfolio that demonstrates your ability to solve real customer problems and drive business results
• Deep user empathy and experience conducting or collaborating on qualitative and quantitative research
• Excellent communication skills, especially written—able to clearly express your design decisions and rationale to diverse audiences
• Comfortable working in fast-paced environments and navigating ambiguity
• A systems thinker who balances detail with big-picture design strategy
• Experience working closely with product and engineering counterparts on cross-functional teams

Key Skills

• Visual and interaction design skills
• User research and usability testing
• Collaboration with product and engineering
• Systems thinking
• User empathy
• Written communication