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"The details are not the details. They make the design."
— Charles Eames
Senior Product Designer
M&t Bank • Washington, United States of America 🇺🇸
Design user flows and interfaces for account opening experiences, focusing on digital and in-branch solutions. Collaborate with cross-functional teams to ensure designs meet customer needs and regulatory requirements.
Responsibilities
- Design user flows and interfaces for digital and in-branch account opening, focusing on our digital sales research site, form design, and application clarity.
- Translate research, business requirements, and technical constraints into customer centric solutions.
- Create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams.
- Collaborate closely with product owners, developers, and other partners to define functionality and ensure successful implementation.
- Contribute to, and advocate for design standards, accessibility best practices, and design system usage.
- Conduct design critiques, participate in team rituals, and iterate on designs based on feedback from designers, product, developers, and stakeholders.
- Support usability testing and partner with researchers to gather insights that inform your design decisions.
- Mentor more junior designers and contribute to growing a culture of design quality, craft, and collaboration.
- Influence product roadmap planning by identifying design opportunities, raising usability concerns, and helping prioritize work based on customer and user impact.
- Complete other related duties as assigned.
Requirements
- Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.
- Experience designing for form-heavy or workflow-intensive experiences, preferably in regulated industries.
- Demonstrated ability to apply user-centered design methods throughout the product lifecycle.
- Proficiency with Figma and modern design tools such as Adobe CC and Miro.
- Ability to communicate clearly, collaborate with stakeholders, and incorporate feedback into your work.
- Understanding of accessibility standards and best practices for inclusive design.
- Experience working with agile development teams and iterating based on feedback and data.
Key Skills
- User flows and interfaces design
- Research translation
- Concept, wireframes, high-fidelity designs, and prototypes
- Cross-functional collaboration
- Design standards and accessibility best practices
- Design system usage
- Design critiques
- Usability testing
- Mentorship
- Product roadmap planning
Benefits
- Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
- Core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.
About M&t Bank
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownershi
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