Senior Product Designer

As a Senior Product Designer, you will lead design strategy and guide cross-functional collaboration to enhance the customer experience. You will focus on designing and delivering experiences for loyalty and incentives programs, ensuring they are intuitive and impactful.

Responsibilities

• Lead a full life cycle of research and design by working iteratively within a balanced team
• Collaborate effectively outside of your balanced team to ensure a cohesive end-to-end user experience, within and across various channels
• Collaborate effectively with business leaders, technology leaders, creative branding, marketing, operations, and other key stakeholders to define and conceptualize significant business features
• Place the customer at the heart of everything, through research, storytelling and store visits
• Create amazing experiences for Kohl’s customers and influence balanced teams and key stakeholders to see the value
• Advocate for user experience design across the company by conceptualizing new products and features to designing storyboards, workflows, interactions, wireframes, high-fidelity mockups and design standards based on business goals and user research
• Advocate for Product Design by contributing to its integration as an essential process for improvement and innovation
• Inspire, develop, coach and recruit team members effectively by training, counseling and communicating job accountabilities, and empowering teammates to become leaders themselves

Requirements

• 6-10 years of experience designing products and leading teams
• Bachelor’s Degree in Design or relevant field of study or equivalent work experience
• Experience designing for loyalty and customer growth as a business outcome
• Exquisite eye for detail and world class design
• Demonstrated ability to provide exceptional thought leadership and vision in UX design
• Demonstrated ability to proactively identify gap areas, identifying unseen opportunities for creative exploration across multiple lines of business
• Ability to act as a subject matter expert and thought leader on user experience design within the company and outside design community
• Experience in User-Centered Design, contributing to successful products using Lean Startup and/or Agile methodologies
• Deep experience in at least one of the following design skills: User Research, Interaction Design, Visual Design or Service Design
• Expert ability to analyze complex environments with technical, business, legal, industry compliance and people aspects, and ability to synthesize a path forward
• Demonstrated facilitation skills assisting team(s) and stakeholders to align and guide group cohesion on product vision, high-level business priorities and desired outcomes
• Strong leadership and communication skills with the ability to listen, articulate ideas and advocate best practices in both one-on-one, cross-team, and cross-business settings, in both verbal and written form
• Substantial experience with modern front-end systems and open source frameworks
• Ability to manage expectations and comfortably navigate conflict to successful resolutions
• Preferred Experience designing for loyalty and customer growth as a business outcomes
• Experience in Retail - ecommerce or digital customer engagement

Key Skills

• User Research
• Interaction Design
• Visual Design
• Service Design
• User-Centered Design
• Lean Startup
• Agile methodologies
• Facilitation skills
• Leadership and communication skills
• Modern front-end systems
• Open source frameworks