Senior UX/CX Research Consultant – Hybrid USA R0050257

Enhance customer-facing products and solutions within Wolters Kluwer’s CT Corporation business unit by driving a deep understanding of customer needs and pain points.

Responsibilities

• Collaborating with leaders in Product Management, UX Design, and Engineering to understand business objectives and employ appropriate research methods
• Foster close partnerships with senior business stakeholders and development heads to deliver world-class experiences through data-driven decision-making
• Lead the planning and execution of user research initiatives, employing a variety of generative and evaluative research methods
• Partner with embedded UX design leads/teams to evaluate prototypes and solutions with customers
• Ensure Product teams gain a deep understanding of user needs, behaviors, and motivations
• Ensure that product teams utilize research findings, data, and insights to inform design decisions and validate design solutions
• Drive the culture of feedback and metrics to drive continuous improvement in the user experience
• Support exploration and experimentation with AI based on identified patterns and use cases from the user research
• Stakeholder management: Collaborating with cross-functional teams, including product managers, developers, and stakeholders, to ensure alignment and a shared understanding of user experience goals
• Regular, transparent communication of status and metrics to management and stakeholders
• Advocate for, and actively implement, standard processes to ensure quality and consistency of work, and a joined-up approach for all teams in the business group/division
• Involve all members of cross-functional teams in research and analysis
• Industry awareness: Staying up to date with the latest trends, technologies, and best practices in user experience research
• Keep up to date with the latest UX practices, innovations, and tools
• Engagement in changing AI technology and patterns

Requirements

• At least 6 years of relevant research experience in an industry or start-up
• Familiarity with principles of Lean Product and Lean UX
• Ability to act as a liaison among the UX, product, and technology teams
• Comfortable leading visioning workshops with multidisciplinary teams
• Experience working in distributed, collaborative teams and working directly with development groups
• Experience working in a Lean/Agile development environment
• Some experience working with organizational change management

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave