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"Good design is obvious. Great design is transparent."
— Joe Sparano
You will work collaboratively with Product Designers, Product Managers, and Data Analysts to plan and conduct research that influences the ecommerce store. Your role includes understanding online shoppers' needs and evaluating usability studies for prototypes.
Responsibilities
- Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research
- Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey
- Partner with Product Designs to launch and evaluate usability studies for prototypes
- Weave together qualitative insights with quantitative data to explain “the why” behind consumer activity onsite, crafting high-quality, memorable presentations
- Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams
- Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights
Requirements
- Deep experience in design research, with broad exposure to a variety of qualitative research methodologies
- Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
- Experience using AI tools to speed up analysis
- Comfortable navigating Figma and analytics dashboards
- Highly curious and ability to work independently, are self-motivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively to contribute to shape design team culture & vision
- 4+ years of consumer research experience (D2C Ecommerce a huge plus)
- Degree in a human behavior-related field
- Deep professional experience in applied research outside of academic training
- Experience evaluating UX prototypes for usability
- Experience in an experimentation (A/B testing) focused environment
- Experience managing research vendor relationships
- Must have an online portfolio showcasing your end-to-end research process
Key Skills
- Deep experience in design research
- Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
- Experience using AI tools to speed up analysis
- Comfortable navigating Figma and analytics dashboards
- Highly curious and ability to work independently, are self-motivated
- Proactively speak up to identify new areas for inquiry
- Desire to actively to contribute to shape design team culture & vision
Benefits
- A mission- and values-driven culture and a safe, inclusive environment
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
- Free SimpliSafe system and professional monitoring for your home
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
About Simplisafe
Being safe should be simple. SimpliSafe designs home security systems that are wireless, cellular and so user-friendly they can be set up by anyone in minutes. An ever-expanding arsenal of sensors and the SimpliSafe security camera, SimpliCam, provides all-encompassing protection while integrated apps make comprehensive system control possible from anywhere. But SimpliSafe is way more than its great products. It’s also seamless 24/7 professional monitoring, without the long-term contracts and sky-high prices of traditional alarm companies. Currently, SimpliSafe protects over 2 million Americans and that number is quickly rising. In 2014, the company was ranked in The Inc. 500 as one of the fastest growing private companies in the nation with a 3,076% 3-year growth rate. SimpliSafe is ushering in a new era — one where anyone anywhere can have a security system that’s not only simple, but also on the cutting edge. Want to be a part of a fast-paced environment in the heart of Bosto
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