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"Good design is obvious. Great design is transparent."
— Joe Sparano
Sr. UX Researcher
Yum! • Plano, United States of America 🇺🇸
Lead research strategy and execution across product areas while collaborating with cross-functional teams. Clearly communicate findings through impactful storytelling and contribute to the culture of the UX and product teams.
Responsibilities
- Lead research strategy and execution across product areas with guidance and coaching from UX and product leadership.
- Help define the right research questions and methods to support business goals and user needs.
- Collaborate closely with designers, product managers, engineers, and data analysts to turn insights into action.
- Promote a culture of evidence-based decision-making across teams.
- Balance strategic generative research with tactical evaluative work to support product development at every stage.
- Clearly communicate findings through impactful storytelling, workshops, and artifacts that drive alignment and clarity.
- Contribute to the culture and evolution of the UX and product teams.
Requirements
- 5+ years of UX research or related experience is required.
- A portfolio or collection of case studies demonstrating your research process and impact is strongly encouraged.
- Deep expertise in a wide range of qualitative and quantitative research methods.
- Experience synthesizing insights from multiple sources to influence product strategy.
- Experience using research and design tools like UserTesting, Fullstory, and Figma.
- Experience conducting workshops and knowledge of Design Thinking principles.
- Strong facilitation, storytelling, and communication skills tailored to diverse audiences.
- Experience working in agile product environments and collaborating cross-functionally to deliver customer value.
- Foundational understanding of design principles and how research informs experience design.
- A strong sense of curiosity and a drive to advocate for users throughout the product development lifecycle.
- Ability to operate independently on complex research initiatives while actively contributing to a collaborative team environment.
- Enthusiasm for solving problems, building systems, and helping teams think deeply about their users.
- A degree in a related field such as human-computer interaction, psychology, anthropology, information science, or similar is preferred.
Key Skills
- UX research or related experience.
- Portfolio or case studies demonstrating research process and impact.
- Qualitative and quantitative research methods.
- Synthesizing insights from multiple sources.
- Research and design tools like UserTesting, Fullstory, and Figma.
- Workshops and Design Thinking principles.
- Facilitation, storytelling, and communication skills.
- Agile product environments and cross-functional collaboration.
- Design principles and how research informs experience design.
- Curiosity and advocacy for users.
- Independent operation on complex research initiatives.
- Problem-solving, system-building, and deep user thinking.
- Degree in human-computer interaction, psychology, anthropology, information science, or similar.
About Yum!
Pizza Hut, a subsidiary of Yum! Brands, Inc. (NYSE: YUM), was founded in 1958 in Wichita, Kansas, and since then has earned a reputation as a trailblazer in innovation with the creation of icons like Original® Pan and Original® Stuffed Crust pizzas. In 1994, Pizza Hut pizza was the very first online food order. Today, Pizza Hut continues leading the way in the digital and technology space with over half of transactions worldwide coming from digital orders. A global leader in the pizza category, Pizza Hut operates more than 19,500 restaurants in 110 markets and territories. Through its enormous presence, Pizza Hut works to unlock opportunity for its team members and communities around the world.
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