Senior UX Researcher

Shape the research process and run critical research to inform product strategy. Collaborate with product, design, and engineering teams to ensure research insights drive decisions.

Responsibilities

• Shape the Research Process: Partner with design leadership to define scalable, repeatable research practices across teams.
• Run Critical Research: Lead generative and evaluative studies that inform product strategy and help prioritize opportunities.
• Collaborate & Influence: Work closely with Product, Design, and Engineering, ensuring research insights drive decisions.
• Tell the Story: Synthesize and share research findings with clarity—helping the org see, celebrate, and act on insights.
• Measure & Demonstrate Value: Track how research contributes to design quality, product adoption, and customer success.
• Scale the Discipline: Help democratize research through training, toolkits, and frameworks, empowering non-researchers to apply lightweight methods.
• Champion the Customer: Be a visible advocate for our users in strategic and tactical conversations.

Requirements

• 6–8+ years of UX research experience in SaaS, enterprise, or B2B contexts.
• Expertise across a range of qualitative and quantitative methods, and fluency in when/how to apply them.
• Strong storytelling and influence skills, able to persuade diverse stakeholders and executive audiences.
• Experience in shaping research culture—building processes, evangelizing insights, and scaling research impact.
• Track record of working in fast-moving, data-rich environments with a pragmatic, test-and-learn mindset.
• A collaborator who values partnership with design, product, and engineering to get the best outcomes.

Key Skills

• UX research experience in SaaS, enterprise, or B2B contexts.
• Expertise in qualitative and quantitative methods.
• Strong storytelling and influence skills.
• Experience in shaping research culture.
• Pragmatic, test-and-learn mindset.
• Collaboration with design, product, and engineering.

Benefits

• Up to 100% paid premiums for Medical and Vision coverage.
• Access to Modern Health for mental wellness resources.
• Flexible PTO policy, 15 paid holidays in 2025, and No Internal Meetings Fridays.
• Competitive 401(k) plan, short-term and long-term disability coverage, life insurance, and other valuable benefits.